Welcome

My name is Rūta and everything you see in COMFY shop is handmade in Lithuania on the coast of the Baltic sea.  All COMFY products are made out of 100% natural wool felt. I try to keep my products simple and comfortable to use. The shop is fresh and brand new, we have no waiting lists, so your items will be ready and shipped in 1-2 business days after your purchase.

COMFY dares you to be different.

Payment

Payments are accepted via Paypal (which accepts all major credit cards).

NOTE: NO PAYPAL ACCOUNT – NO PROBLEM: You do not need to have a Paypal account to purchase an item.

Contact me if you have any questions or problems regarding payment.

Shipping

GENERAL SHIPPING INFORMATION: Your order will be ready and shipped in 1-2 days after your purchase. All items are shipped by FAST A CLASS PRIORITY REGISTERED mail via International express mail.

DOMESTIC SHIPPING: Packages within Lithuania typically arrive in approximately 1-3 business days. You will be emailed when your order is shipped and provided with a tracking number.

SHIPPING WITHIN EUROPEAN UNION: Packages typically arrive in approximately 3 days (during the bussy time of the year it may take up to 1-3 weeks). You will be emailed when your order is shipped.

SHIPPING OUTSIDE EUROPEAN UNION: Packages typically arrive in approximately 1-2 weeks (during the bussy time of the year it may take up to 2-4 weeks). You will be emailed when your order is shipped.

EXPRESS SHIPPING is available (contact me for this);
1 business day within Europe ($20-$39);
2 business days for USA and Canada ($39);
2-4 business days everywhere else ($37-$51).

An ECONOMIC shipping choice is possible via *regular (not priority, not registered) mail. Please contact me (including your address) regarding this option and I will provide you with shipping rates.

*Unregistered shipments: If due to customer wish shipments are sent via priority non-registered mail, the seller is not responsible for lost parcels.

If you have any further questions or concerns please contact me.

Refunds and Exchanges

If you for any reason are not fully satisfied with your purchase please contact me and I will try to resolve the issue. Refunds are available only for 60 days after a payment was sent.

If there is any technical problems with the item purchased I will gladly fix the problem or change the item to a new one and return it to you, covering all expenses.

If you are completely dissatisfied with your purchase you may return new and unused purchases within 14 days of delivery (all items should be in original packaging). The purchase price will be refunded, yet you as a buyer are responsible for returning shipping charges.

Additional Policies and FAQs

GIFTS: I will be pleased to ship an item directly to the gift recipient along with a complimentary gift note from you. Contact me about complimentary gift notes and gift recipient addresses.